Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unless an item is incorrect, damaged or not fit for consumption, the return of unopened items will be at your own expense, once we receive these items back and subject to the terms of our Refund Policy we will refund you the cost of the item/s at the price you paid on the day of ordering excluding the delivery cost.
There is a 10% restocking fee for any returns products.
To start a return, you can contact us at info@jmollonsweetshop.com. Please note that returns will need to be sent to the following address: J Mollon Sweet Shop, 19 Eastborough, Scarborough, North Yorkshire,YO11 1NG
Unfortunately we cannot accept returns on sale items or gift cards
You can always contact us for any return question at info@jmollonsweetshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will require photo evidence of this and we cannot accept any claims after a 14 day period following delivery.
Exceptions / non-returnable items
If your order contains products which are bespoke, mixed together and cannot be re-stocked or re-sold, then unless these products are faulty or not as advertised they will not be valid for a refund under any circumstances.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false, or because of any of the other reasons stated in this policy. If more than 15 business days have passed since we’ve approved your return, please contact us at jmollon86@icloud.com.
Delivery
If your parcel has not been delivered we require a 30 day period to pass from the point of the tracking updating to having confirmation that the parcel is lost before we will refund any monies.
If your parcel has been marked as delivered but you dispute this you will need to complete a denial of delivery form and provide evidence that contradicts the tracker. We will only refund you if the parcel was not delivered after a thorough investigation with the Royal Mail.
Orders which are returned to us because they could not be delivered due to you entered your address incorrectly, you were out 3 times and so the courier returned the parcel to us, or for any other reason; we will contact you and either:
- Re-issue to another address however an additional delivery charge will be charged to you, or;
- Refund your order minus the original postage and a 10% restocking charge. Please note if your order contained products which are bespoke, mixed together and cannot be re-stocked or re-sold, then these will not be valid for a refund.
If you enter an incorrect address and the parcel is delivered to this address we do not offer any refunds due to customer error.